1. Covered orders and purchase checks
This policy covers discipline memberships and related digital services purchased from 5AIBA BIM. Confirm the disciplines, period, feature permissions, compatibility and amount before buying. For purchases through other independent channels, contact the seller that received payment first; we will assist where we can verify the order.
Whether a seven-day no-reason return right applies depends on the nature of the service, delivery and applicable law. We will not reject legally required refunds, non-delivery or non-conforming service merely because a product is digital or access has been activated. Lawful order-specific commitments that are more favorable to you remain effective.
2. When to request a refund
Duplicate or incorrect charges, or payment without the agreed activation: provide the order number and necessary payment evidence. Verified duplicate or incorrect amounts will be refunded. For undelivered service, we will agree with you on activation or a refund.
A material departure from the description at purchase, or continued inability to use the service caused by us that cannot be fixed within a reasonable time: you may request investigation, repair or a refund. Identify the affected discipline, version, time and steps. Complete project files unrelated to the fault are not required.
Accidental purchase, access not yet used, early discontinuation or other personal reasons: you may submit a request. We will explain the outcome based on delivery, services already performed, the order terms and law. Remaining time does not automatically determine the refundable amount; there is no universal automatic daily proration or unexplained arbitrary deduction.
3. Applying and tracking progress
Submit Issue feedback on this page with “Refund request” as the subject. Provide account identification, the order number, purchase time, reason and a contact email. If evidence is needed, share only details relevant to that transaction and redact unrelated personal information.
After review, an administrator will explain acceptance, the refund amount, access adjustment and estimated processing arrangements through feedback or an agreed contact channel. We will identify any necessary missing evidence. Signed-in users can read feedback replies in their account. Submission alone does not mean the refund is approved or received.
4. Refund method and settlement
Online orders are normally refunded through the original payment channel. Verified offline or manually credited orders are refunded offline as agreed. If the original channel is unavailable, we will verify the recipient and agree on another method, without asking for payment passwords or SMS codes. The refund will not exceed the amount actually paid for that order; any other statutory liability is handled separately.
Settlement time depends on the payment provider and bank; refer to the notification after acceptance and the provider’s records. If refund status is uncertain, we will continue checking to avoid duplicate refunds. A changed site status does not mean the bank has credited the money. Contact us with the order number if an announced refund has not arrived.
5. Access after a refund
After a refund, the unused discipline access or duration attributable to that order is withdrawn. Dates of later renewals for the same discipline may shift accordingly, while purchased duration in later orders and independent access in other disciplines are preserved. We will explain the specific impact during processing; you can check it in your account.
The same payment cannot be refunded twice after a completed refund. A refund does not affect your other statutory rights. If you disagree with the amount, reason or access adjustment, identify the original feedback or submit the order number again to request a review.
6. Unpaid orders, renewals and disputes
An unpaid order has no funds to refund. Closing checkout or cancelling a pending order does not reverse a completed bank debit. If you were charged but the site still shows payment pending, ask for verification before paying again. Turning off expiry reminders does not automatically refund or cancel paid orders.
The site does not automatically debit your account; each renewal requires confirmation and payment. If a dispute cannot be resolved, you may complain to a competent authority or consumer protection body, or bring proceedings before a court with jurisdiction. Mandatory law and lawful specific order terms take precedence.